Tuckpoint Maturity Model

for Operating Models

What is an Operating Model, and does yours allow for Transformation?

An Operating Model is how a company executes on strategy and delivers value to its customers.

It sits in the center of the Strategy, Business Model, People and Teams, and Technology and Tools, and helps organizations understand How they plan, organize, and execute work that meets their goals, as well as that of their customers.

Your organization has an Operating Model whether you’re aware of it or not - so the question is not “Do we have an Operating Model?”, it’s “How mature is our Operating Model?”

At Tuckpoint, we live and breath this work, and our Maturity Model will help you:

  • Establish clear criteria for objectively assessing maturity, and determine where to focus on growth.

  • Set a baseline with where you’re currently at, and how to understand where progress is being made

  • Understand the four dimensions and five stages of Op Model Maturity

Because many organizations lack a well-defined operating model, we’ve also articulated a “Before” stage, or a starting point on the journey

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Happy reading!

When it comes to Digital Transformation, it's not enough to focus solely on new technologies. To create lasting transformation, it’s essential to address the structural and cultural changes that drive the adoption and impact of new technologies and ways of working, both inside and outside of the organization.

Sound obvious? We think so, but you’d be surprised how often it’s overlooked. And when that happens, Transformation comes to a standstill.

This is why we created Tuckpoint.

Our team of Operating Model Design and Digital Transformation experts knows exactly how to take on the operational challenges that help companies sustain their transformations. And we know we've done our job when your organization can step confidently into the future you've envisioned with teams and structures that can adapt to evolving customer expectations. 

Along the way, we bring joy and optimism to the challenging work, making even the most difficult situations seem manageable. Because we've seen and done it all before.

OUR FOUNDER

Meet Jen Swanson, founder, Operating Model Design and Digital Transformation Advisor, and backbone of Tuckpoint. With more than 20 years in roles across customer advocacy, marketing, technology, and service channel operations, she has a long paper trail of client success stories. Jen also has a knack for reading the room, gaining trust among leaders and internal teams alike, and deploying the right balance of EQ and IQ for maximum effectiveness. Her insatiable curiosity for technology and drive to use it to find innovative solutions to business challenges is infused in the very fabric of our company.

OuR Team

Our team is comprised of talented, driven, and accomplished independent advisors across a spectrum of disciplines. We come together to tackle the specific needs of our clients, complementing each other’s talents and personalities to ensure you’re getting the A-team to help you meet your challenges and opportunities, every time.